Terms & Conditions
~ all cupcake styles are subject to availability.
~cupcake and stand deliveries free to Glasgow postcodes when available, by arrangement.
~cupcake orders must have a 50% deposit paid at time of placing, cupcake orders may only be cancelled 1 week prior to delivery/ collection date. After that deposit will be non returnable.
~ cupcake parties must have a 50% deposit paid at time of booking, parties may only be cancelled 1 week prior to event. After that deposit will be non returnable.
Designer cupcakes does not accept any responsibility to loss or damage of property in external venues used for cupcake parties.
~ masterclass bookings required to be paid in full at time of booking. For bookings more than 28 days notice a cancellation administration fee of £5 per class will be charged. Between 7-28 days notice 25% of the full fee, between 3-6 days 50%. For no- shows and a cancellation of less than 72 hours, the full class fee will be fortified. This cancellation policy stands for all class bookings being cancelled, even if transferring to another date. For cancellation of a class booking being made using a gift voucher, the cancellation charge must be paid at the time of cancellation or will be deducted from the voucher value. All refunds will be made in ‘designer cupcake vouchers’ ; no cash or card refunds. If you are unable to attend at the last minute due to illness or other unforeseen circumstance, your place can be transferred to another person, but not another date.
In exceptional circumstances we reserve the right to cancel published classes. Customers who are affected will be transferred to a suitable alternative. Scheduled classes will always take place on the day unless prevented by illness, extreme weather or acts of god.
~rates, prices printed are correct at time of going to press, we reserve the right to change prices at any time, which will be published on our website.
~ children aged 4-17 are welcome to attended the classes provided they are accompanied by an adult also attending the class. Children will be provided with soft drinks and will be given a £ 5.00 reduction on masterclass tickets.
~ dietary requirements- gluten and dairy free sponges can be requested at time of masterclass booking/ order placing, subject to availability. We are unable to take responsibility for allergic reaction to foodstuffs. Food prepared both on and off site may contain traces of nuts. We are unable to guarantee that our classes are suitable for food allergy suffers. Allergies are the responsibility of the individual customer and not of ‘designer cupcakes’.
~ alcohol policy-if you appear under 25 we may ask for ID before serving alcohol. Alcohol will only be served to aged 18 and over. Certain masterclasses may ‘ include a few glasses of fizz’ , please not that this offer is not unlimited. Alcohol may only be drunk on the class premises and must not be removed from the premises. You will be asked to finish off your drinks at the end of the class and we ask that you respect our staff when enforcing this policy.
~provisional bookings can be made for any course and will be held for 72 hours before places are released. To confirm a class ful payment must be received within that 72 hour period. We regret we are unable to take provisional bookings for a class less than 10 days before class commencement.
~purchases and distance selling~retail purchases made by telephone are subject to the distance selling regulations. Should you change your mind after making a purchase, you have 7 days to notify us that you wish to cancel your order. You may notify by telephone, post or email. Masterclasses, cupcake orders, party bookings and gift vouchers are exempt from these regulations.
~delivery, most class tickets and gift vouchers will be processed and posted with 3 days unless you have been advised otherwise.
~’ designer cupcake’ gift vouchers are valid for 6 months and can be redeemed against any designer cupcake masterclass ( subject to availability)with the exception of classes held at Tennent’s Training Academy, vouchers for the Training Academy may be purchased directly from the Tennent’s Training Academy.
Classes must be booked and taken within this period. Vouchers not used within this period are void, no extensions Re permitted. Gift vouchers are non refundable and no cash alternative can be provided. Any gift voucher may be redemeemed against classes or goods of a different value, however the gift voucher will be valued at the actual amount paid, which may differ from the class price.